Payment
Guitar Hunter ApS accepts payments viaStandard bank wire, Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and JCB. Webshop Payments will not be charged to your account until the product has been dispatched and shipped. All prices are shown in DKK or Euro. Please note that there is no sales VAT on used items. The VAT is not deductible on used products, and Guitar Hunter complies with the VAT regulations on used items.

Guitar Hunter ApS uses an approved payment server that encrypts all account information through SSL (Secure Socket Layer) protocol, ensuring that your information remains confidential.

Delivery – We Ship Worldwide
Guitar Hunter ApS delivers on all business days. All our shipments are fully insured. In Denmark, we only ship with GLS and PostNord. All shipments outside of Denmark are done exclusively with UPS. We have had a strong and reliable partnership with UPS for many years, ensuring dependable delivery of our products.

PLEASE NOTE: Always inspect your product upon arrival. Any damage incurred during delivery should be reported to Guitar Hunter ApS immediately to receive a refund. Once Guitar Hunter ApS has assigned the product to UPS, GLS, or PostNord, the respective carrier will be responsible for further actions and handling of the product. Therefore, it is essential that we are informed immediately of any damages occurring during delivery.

Delivery Time
In Denmark, the delivery time is 1-2 working days for in-stock items if your order is placed before 2 PM on all working days. Each item’s availability will be clearly stated.

Shipping Costs

• Delivery in Denmark (Shipping with GLS, full insurance):
  Free delivery on all orders of 2,000 DKK or more. For orders less than 2,000 DKK, a delivery charge of 89 DKK, including VAT, will be added.
• Delivery in other EU countries (Shipping with UPS, full insurance):
  A delivery charge of 949 DKK, including VAT, on amplifier orders.
  A delivery charge of 649 DKK, including VAT, on guitar and bass orders.
• Delivery in Countries Outside the EU (Shipping with UPS, full insurance):
  Delivery charges are agreed upon separately. Please contact sales@guitarhunter.dk for details.

Right of Complaint
Our products are covered by a 2-year right of complaint according to the Danish Sale of Goods Act. This right covers material and/or manufacturing defects and does not include general wear and aging. The warranty does not cover defects or damage due to improper use of the product/service. Guitar Hunter ApS does not cover return shipping costs.

Return Policy for Vintage Guitars & Basses (within the EU)
We want you to be completely satisfied with your purchase. When you buy from Guitar Hunter, we work hard to ensure you have all the information needed to make an informed decision. All items are carefully packed and inspected before shipment to ensure they arrive as expected. If you have any concerns prior to buying, please feel free to contact us we only collect happy customers.

NOTE: If you wish to utilize the 14-day return policy, it is important to remember that ownership of the guitar or bass does not transfer until after the return period has expired. Therefore, you can try the guitar, but it should not be played in a manner that constitutes actual use, similar to how you would test it in our showroom to see if it meets your expectations. Customers purchasing vintage guitars and basses must decide within 48 hours whether they wish to return the instrument. This is critical as we sell extremely unique and valuable guitars and basses, which must be returned in exactly the same condition as received.

Shipping & Return Policy (outside the EU)
Please note: returns are not accepted for purchases shipped to destinations outside the EU. We have extensive experience shipping many vintage instruments worldwide and have successfully shipped to many countries over the years. Our reputation is built on trust, honesty, and precise descriptions, and we take pride in delivering exactly what we promise.

Before making a purchase, we strongly encourage you to ask questions—it’s always better to ask one time too many than one time too few. We are happy to provide more  detailed photos, videos, or even video calls to ensure you are fully confident in your decision. This approach helps both the buyer and Guitar Hunter by avoiding misunderstandings and ensuring that the instrument meets your expectations.

This does not mean we disclaim responsibility – all our instruments come with a warranty for what we promise, and we stand fully behind every description we provide.

All international shipments are made via UPS and are fully insured with tracking. Shipping costs will be calculated automatically during checkout in the webshop. Please note that shipping quotes do not include VAT, import taxes, or customs duties, which vary by country outside the EU. The buyer is responsible for all import taxes and customs duties.

By confirming your purchase, you acknowledge that you have reviewed all details and are aware of potential import costs. This policy helps both you and Guitar Hunter avoid complications when it comes to refunds, import taxes, customs duties, and international shipping logistics.

Refund Policy (Within the EU)
If a refund has been agreed upon, please provide your bank account information so that we can transfer the agreed amount.
Right of Withdrawal. A 14-day full return policy applies to products purchased in our store or webshop that are shipped to destinations within the EU. This period begins from the date you receive your product. Returns are at your own expense. Cancellation must be reported to us no later than 14 days after the order is placed. Once cancellation has been made, you must return the product within 14 days. Please notify us of your right of withdrawal by sending an email to sales@guitarhunter.dk.

Condition of Returned Products
You are responsible for any deterioration in the value of the product due to handling beyond what is necessary to determine the product’s character and properties. In other words, you can try the product as you would in our store. If the product has been used beyond this, we will consider it “used,” which may affect the amount refunded based on the market value of the product. To receive a full refund, you should only try the product without actually using it.

We do not accept packages that require payment on delivery (COD).

Please contact us at:
Guitar Hunter ApS
Nørre Farimagsgade 63, st. th.
1364 Copenhagen K.
Denmark
Phone: +45 53616140
info@guitarhunter.dk & sales@guitarhunter.dk

COMPLAINTS – OVERVIEW AND LINKS

If you have a complaint about a product purchased in our web shop or store, please send your complaint to:

Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg

You can send your complaint to Center for Klageløsning on Klageportalen for Nævnenes Hus: https://kpo.naevneneshus.dk/

If you are a customer with residence in another country within the EU, you can announce your complaint in the online complaint platform of the EU Commission. You can find the platform here: http//ec.europa.eu/odr

If you announce your complaint here, please make sure to inform our e-mail address: info@guitarhunter.dk

PRIVACY POLICY AT GUITAR HUNTER APS

We only collect your personal information in cases where it is of importance to us and your personal data is only used in the interest of your activity here at Guitar Hunter ApS.

During collection, processing and application of your personal information we always comply with appropriate legal provisions.

We only store your personal information as long as we are either legally required to do so or as long as it is of importance to the purpose for which it was collected to begin with.

Information we collect
If you wish to buy and receive a product or a service, we have to collect certain personal data in order to complete the trade and to offer you our services. We might use cookies to keep track of the content in your cart while you are using our web shop.

We can collect information like your name, e-mail address, postal address, delivery address (in case it varies from postal address), phone number and payment information.

Guitar Hunter ApS collect and process your personal data in the following situations:

• When you visit our website
• When you complete a purchase of our products
• When you sign up for our newsletter

Data Controller
The data controller of collection, processing and application of your personal information at www.guitarhunter.dk is Guitar Hunter ApS, Nørre Farimagsgade 63, st. th., 1364 København K, cvr nr. 39684756.

Basis and purpose of processing information
In order for us to deliver the products and/or services you have purchased at Guitar Hunter ApS, we have to collect your general contact information, name, home address etc. Your e-mail address is required so that we can send an order confirmation as well as a delivery confirmation.

As you purchase a product or a service, we collect your name, card information and IP-address. During payment transaction, the information collected is only used and kept for payment purposes and to ensure that our trade is fulfilled. Once your purchase is attained, some of your data will be directed to Bambora, including information necessary for the purchase to be completed, such as the total amount of purchase and billing information.

If you give your consent in the registration procedure or at our website, we will send a newsletter to your e-mail. At any time, you can subscribe to or unsubscribe the newsletter. In every newsletter, you have the possibility to unsubscribe. If processing of your personal data is based on your consent, you always have the right to cancel your consent.

If you do not wish to state the personal data required to complete purchase of a product, you will not be able to buy products at our website.

Your information (excluding your e-mail address, in case you have given your consent to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your product or service.

Others receiving personal information
We do not sell your personal information to a third party and we do not transfer your personal information to third world countries.

We use external companies as suppliers in order to provide our services as best we can. These external suppliers are data processors and, in some cases, in relation to their providing of services to us, these external suppliers might process personal information. Our data processors only process personal data according to our instructions and to what is legally demanded.

We have signed data processor agreements with our data processors which is our guarantee that they comply to all guidelines regarding the protection of your personal information.

Your rights
As a data subject, you have certain rights which we must ensure at all times. You have the right to request the following:

• To have access to or to have your personal data edited/changed
• To have your personal data deleted

Other than that, you have the right to oppose the way your personal data is processed and you have the right to submit a complaint to a data protection unit.

In case you do not wish for us to process your personal information any longer, or in case you want to limit our processing hereof, you can send a request to our e-mail address sales@guitarhunter.dk.