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Terms of Purchase

Payment

Guitar Hunter ApS accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. The payment will not be charged from your account until the product has been dispatched.

All of the prices are shown in DKK or Euro. Prices include VAT. Please note that the VAT is not a deductible on used products. Guitar Hunter trades with respect to the rules of the VAT system on used products.

Guitar Hunter ApS uses an approved payment server which encrypts all of your account information through an SSL (Secure Socket Layer) protocol. Therefore, it is not possible to read your information.

Delivery

Guitar Hunter ApS delivers all working days.

Your order will be delivered by PostNord.

PLEASE NOTE: Always inspect your product upon arrival. Any damage done during delivery should be reported to Guitar Hunter ApS immediately in order to get a refund. As soon as Guitar Hunter ApS has assigned the product to PostNord, the latter will be held responsible for further actions and handling of the product. Accordingly, it is essential that we are informed immediately if any damage occurred during delivery.

Delivery time

In Denmark, the delivery time is 1-2 working days on stock items if your order has been placed before 2 pm on all working days. Please note that a stock item – against all expectations – might be sold out. In this case, we will contact you.

For every item, it will be stated whether the item is in stock.

Shipping costs

Delivery in Denmark

Free delivery on all orders of 2.000 DKK or more. On orders less than 2.000 DKK, a delivery charge of 60 plus VAT. DKK will be added.

Delivery in other countries within EU

A delivery charge of 140 plus VAT. DKK.

Delivery in other countries outside EU

Delivery charges by agreement. Please contact sales@guitarhunter.dk

Guarantee

Our products are covered by a 2-year guarantee according to the Danish Sale of Goods. Our guarantee covers material and/or manufacturing defects and does not cover general wear and aging.

Furthermore, the guarantee does not cover defects or damage due to improper use of the product / service.

Please note, there are no guarantee on vintage/used amplifiers.

Guitar Hunter ApS does not cover the charges of return of products.

Return of products

When returning products, please contact and send complaints to:

Guitar Hunter ApS
Nørre Farimagsgade 63, st. th.
1364 Copenhagen K.
Denmark

We do not accept packages where payment is made on delivery (COD) (efterkrav).

Refund

If a refund has been agreed, please send your bank account information so that we can transfer the agreed amount.

Right of withdrawal

A 14-day full return policy is granted on products purchased in our web shop. A 14-day exchange policy is granted on products bought in our store.

The period of time is from the date you receive your product.

Return of products is at own expense.

Cancellation must be reported to us no later 14 days after the order has been placed. Once the cancellation has been made, you must return the product within 14 days.

The notice must be sent to sales@guitarhunter.dk. In the notice, please make us clear that you wish to use your right of withdrawal.

Condition of returned products

You are only responsible for any deterioration in the value of the product due to any handling other than what is necessary to determine the character and the properties of the product as well as the way it works. In other words, you can try the product the same way as if you went to try it in our store.

If the product has been tried/used beyond what has been described above, we consider the product as “used” which means you will only receive part of or none of the amount of purchase upon cancellation depending on the market value of the product.

Therefore, in order for you to get a full refund, you must only do what is possible in our store: You can try the product, but not actually use it.

Terms of purchase for vintage guitars & amplifiers

Note: You can’t put our vintage guitars & amplifiers directly in basket on our webshop. Please contact for purchase. sales@guitarhunter.dk

First of all, we want you to be completely satisfied with your purchase. When you purchase an item from Guitar Hunter, we work hard to ensure that you have all the information you need to make an informed decision. It is our goal to make sure you know exactly what you are paying for and that you are pleased with what you receive. All items are carefully packed and inspected before shipment and should arrive as expected. If you have any concerns prior to buying, please feel free to contact us. Call +45 53 61 61 40 or email sales@guitarhunter.dk. We’re always happy to answer questions.

Authenticity guarantee

We guarantee the authenticity of all our vintage instruments and amplifiers. When you purchase any vintage instruments from Guitar Hunter you will also receive all relevant picture documentation on a USB drive and a certificate of authenticity. All our description with details on each vintage instrument on our website is what we say it is. 

Vintage instrument delivery within EU

If the delivery is within EU, the cost will be calculated at the time of purchase. All of our items are shipped with PostNord or UPS and are fully insured with accompanied tracking. If you would like an item shipped through FedEx please let us know and we will accommodate your needs. The price of shipping is dependent on insurance and location, so please email us for an exact shipping quote.

Vintage instrument delivery outside EU

We will gladly ship to all countries outside the EU. All of our items are shipped with UPS and are fully insured with accompanied tracking. If you would like an item shipped through FedEx or other, please let us know and we will accommodate your needs. If not, you can leave the arrangements to us. We will email you a shipping quote prior to sending the item. Shipping quotes and prices do not include VAT or other import taxes which vary from country to country outside the EU. The buyer is responsible for all import taxes and customs/duty.

Return policy of vintage guitars

Our unique and comprehensive quality certification process allows us to stand behind every vintage instrument we sell with the utmost confidence. If you are not satisfied or regret our purchase please contact us immediately at sales@guitarhunter.dk. Our return policy is as follows: Vintage and used items may be returned within 3 days from the date of delivery, except vintage amplifiers which are not returnable, unless it’s not what we say it is. 

Should you desire to return an item, we will give you a full refund minus the shipping charges after we receive the item and see that it is in the same condition as when it was sold. 

We cannot recover import duties or any taxes and are therefore unable to refund those fees.

Any costs relating to returned (shipped) items must be paid by the customer. We reserve the right to not accept returned goods requiring payment (for shipping or otherwise) upon receipt.

Complaints – overview and links

If you have a complaint about a product purchased in our web shop or store, please send your complaint to:

Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg

You can send your complaint to Center for Klageløsning on Klageportalen for Nævnenes Hus:

https://kpo.naevneneshus.dk/

If you are a customer with residence in another country within the EU, you can announce your complaint in the online complaint platform of the EU Commission.

You can find the platform here: http//ec.europa.eu/odr

If you announce your complaint here, please make sure to inform our e-mail address: info@domæne.dk

Privacy policy at Guitar Hunter ApS

We only collect your personal information in cases where it is of importance to us and your personal data is only used in the interest of your activity here at Guitar Hunter ApS.

During collection, processing and application of your personal information we always comply with appropriate legal provisions.

We only store your personal information as long as we are either legally required to do so or as long as it is of importance to the purpose for which it was collected to begin with.

Information we collect

If you wish to buy and receive a product or a service, we have to collect certain personal data in order to complete the trade and to offer you our services. We might use cookies to keep track of the content in your cart while you are using our web shop.

We can collect information like your name, e-mail address, postal address, delivery address (in case it varies from postal address), phone number and payment information.

Guitar Hunter ApS collect and process your personal data in the following situations:

  • When you visit our website
  • When you complete a purchase of our products
  • When you sign up for our newsletter

Data Controller

The data controller of collection, processing and application of your personal information at www.guitarhunter.dk is Guitar Hunter ApS, Nørre Farimagsgade 63, st. th., 1364 København K, cvr nr. 39684756.

Basis and purpose of processing information

In order for us to deliver the products and/or services you have purchased at Guitar Hunter ApS, we have to collect your general contact information, name, home address etc. Your e-mail address is required so that we can send an order confirmation as well as a delivery confirmation.

As you purchase a product or a service, we collect your name, card information and IP-address. During payment transaction, the information collected is only used and kept for payment purposes and to ensure that our trade is fulfilled. Once your purchase is attained, some of your data will be directed to Bambora, including information necessary for the purchase to be completed, such as the total amount of purchase and billing information.

If you give your consent in the registration procedure or at our website, we will send a newsletter to your e-mail. At any time, you can subscribe to or unsubscribe the newsletter. In every newsletter, you have the possibility to unsubscribe. If processing of your personal data is based on your consent, you always have the right to cancel your consent.

If you do not wish to state the personal data required to complete purchase of a product, you will not be able to buy products at our website.

Your information (excluding your e-mail address, in case you have given your consent to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your product or service.

Others receiving personal information

We do not sell your personal information to a third party and we do not transfer your personal information to third world countries.

We use external companies as suppliers in order to provide our services as best we can. These external suppliers are data processors and, in some cases, in relation to their providing of services to us, these external suppliers might process personal information. Our data processors only process personal data according to our instructions and to what is legally demanded.

We have signed data processor agreements with our data processors which is our guarantee that they comply to all guidelines regarding the protection of your personal information.

Your rights

As a data subject, you have certain rights which we must ensure at all times.

You have the right to request the following:

  • To have access to or to have your personal data edited/changed
  • To have your personal data deleted

Other than that, you have the right to oppose the way your personal data is processed and you have the right to submit a complaint to a data protection unit.

In case you do not wish for us to process your personal information any longer, or in case you want to limit our processing hereof, you can send a request to our e-mail address sales@guitarhunter.dk.